questions & answers
FREQUENTLY ASKED QUESTIONS BY CATEGORIES
Our hours of operation are:
Monday – Friday: 8 am — 5 pm
Saturday & Sunday: 8 am — 3 pm
Yes! While our operational hours may be limited on those special days, we encourage you to reach out to us directly via text or by phone. We are always ready to assess your situation and will do our best to accommodate your needs during these times
• High-Quality Standards: Meticulous checklist, extraordinary results
• Professional Staff: Vetted and highly trained cleaners
• Flexible Services: Adaptable solutions with online management
• Great Value: Competitive prices, discounts and good offers
Our service area is Atlanta
No. We strive to keep our prices as competitive as possible
Yes! We love pets and will be very careful around them. Please leave any special pet-related instructions in the «Home Access Instructions / Other Notes» portion of the booking process.
Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside.
We also ask that you secure our employee as appropriate in case visitors make them nervous.
Yes, in order for our cleaners to do a great job your home must have electricity and running water. In the event that your home does not have those when the cleaners arrive then unfortunately the cleaning will be cancelled and you will charged per our cancellation policy.
No. You can always arrange a key drop-off. You may also book our first cleaning of the day to let us in before work. Please just detail anything we need to know about accessing your place in the «Home Access Instructions» portion of the booking form. Many of our customers prefer to give us a code or key, while others leave a key with a neighbor or in a safe place.
For first-time clients, we recommend an introduction to facilitate a personable relationship.
Please put away any important documents and valuables.
If you have anything valuable in your home, we recommend moving it just to make sure it isn’t harmed in the process.
If there is anything restricting access to the areas that need to be cleaned, we’d appreciate you clearing the way. To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items, and clutter before the team arrives. This allows us to move through your home more quickly, which can lessen the cost.
Yes, we can tailor our services to meet your exact needs
Yes. Our cleaners are subject to thorough background checks at the federal and state levels to ensure we only work with the best in the business. We use GoodHire, a leading background check provider, to evaluate all of our prospective employees.
Yes. We have the best available insurance, including liability, crime, and employee accident coverage that includes your home, our team members, and our company.
We strive to make sure all customers are 100% satisfied with their cleaning service. That’s why we request all customers to do an initial and final walkthrough with your cleaners to personally make sure you are satisfied before the cleaners leave or if there are any issues then you can point them out and the cleaners will be happy to fix them ASAP.
In the rare event that you are not satisfied, we will give you a free re-clean for any missed areas. We must be contacted within 48 hours of the cleaning for any complaints.
We try our best to arrive right on time. However, due to traffic and/or the unexpected difficulty of a prior cleaning, arrival times may sometimes be delayed. If your cleaners is running late, they will call or text you to let you know.
Yes. We bring our own equipment and cleaning products. We can also use your equipment or supplies if you prefer (one of the options in the booking form).
Yes. We select products based on their evaluation from the Environmental Working Group, the leading rating organization regarding product safety. We use the safest option available in each product category.
We’re mindful of the health of your family, pets, and our planet. All of our multi-purpose cleaning agents are plant-based, and our scented products contain essential oils, providing a pleasant aroma without the need for synthetic fragrances. Each product we use is tested and approved for safety, performance, surface compatibility, and stability. The only exceptions are for pink mold removal in bathrooms and difficult stains, in those instances, we use highly diluted bleach. In other challenging situations, we may need to use CLR to tackle stubborn areas like glass shower doors with calcium buildup.
Yes. Please specify all necessary instructions in the «Custom Cleaning Instructions» portion of the booking form.
Also, you can do it in your account on our website
All detailed information you can find on the Residential cleaning Page.
A deep cleaning is for homes that have not been professionally cleaned for 30 days or more. We typically recommend this to all new customers for their first cleaning. This is a thorough cleaning that addresses areas not typically covered in a regular cleaning.This is the best way to reset your home’s cleanliness level. After this initial deep cleaning, you can transition into our recurring cleaning services to keep your home in top condition.
It is our most detail-oriented offering. The goal of this cleaning package is to restore the home to its original condition, ready for the next occupants.
This depends on the size of your home and the booked type of cleaning.
If you prefer a certain number of cleaners — you can note this in the booking form.
Yes. You can add this option as other options through your booking process.
Full list of our services you can find on RESIDENTIAL CLEANING and COMMERCIAL CLEANING pages
We understand that it is really important to have a trusted cleaner familiar with your home for each scheduled cleaning. We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member because of illness, vacations, and staff changes. You can be sure that every team member in your home is professionally trained, background-checked, bonded, and insured. That means no matter which team cleans your home, you are protected from accidents, theft, liability, and more.
All our handyman services you can find on our Наndyman Services page
The cost of a project depends on a number of factors, including its complexity and an estimate of the time required to complete it. Please fill out the form «REQUEST A FREE ESTIMATE» and we will answer for 30 minutes
Las Vegas, Summerlin
LWe provide services to both residential and commercial clients.
In some cases, we prefer that customers purchase some of the items needed for a job. Items such as light fixtures, faucets, toilets, shelves, ceiling fans, tile, laminate flooring, and others that are to our customer’s liking. Construction items such as drywall, repair parts, etc. are better purchased by us to get the correct items.
All of our technicians go through a thorough screening process. Our technicians have a minimum of 5 years experience. We know that trust is a major factor when you have someone coming into your home or business, so we make certain all of our technicians do their job with quality and reliable
If you are not happy with any of our services, please notify us immediately. We will do our very best to correct any issue as soon as possible.
You can see all our services and prices in the booking form.
If more time is needed to complete booked cleaning, we will make sure to let you know before going above the time allocated.
When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule cleaning service.
Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.
There is no need to tip team members; they are paid employees of our company.
However, if you are thrilled with our service, it is acceptable to tip.
Yes. We offer substantial discounts based on your cleaning frequency. If you schedule a weekly cleaning service with us, we provide a 17% discount. And if a bi-weekly cleaning service suits you better, we offer a 12% discount.
As usual before your cleaning a hold will be placed on your card, then it will be charged after your ordered service is completed.
Our website uses SSL encryption to keep all your information safe.
All payments are processed through industry industry-leading payment processor called Stripe which has 256-bit SSL encryption Stripe or Authorize.net, ensuring that your credit/debit card information goes through their systems, not ours.
To update your billing information, simply log into your account where you can modify your billing details, address and other details
We have referral program.
First of all, thank you for speaking highly of us to your friends and family. It means the world to us and we will ensure we provide them with an excellent experience.
Please have your friend or family member text or call our office number and we will give them a $15 cleaning credit
Also you will get a $15 cleaning credit for each new client
If you have to change a service date, just let us know as soon as possible. When you make a booking, we hold your spot in the calendar and we deny other customers from booking in those times, therefore cancellations can really affect a schedule.
If cancelling less than 3 business days in advance, we require a $50 cancellation fee.
If you cancel after the cleaners or handyman already arrived then the cancellation fee is $80.
This fee is used to cover your cleaner’s (handyman’s) missed shift and protect their income.
To cancel, please call us or email us, or do it through your personal account
As long as you provide us with a notice 24 hours before your originally scheduled cleaning, we will reschedule your service at no extra cost.
Yes. After you first booking or registration you will get access to your account. It is an easy self-service platform where customers can edit their bookings or make any notices anytime they prefer
If your home condition is deemed hazardous and goes above and beyond normal conditions then our cleaners have the right to walk away and you will be charged under our cancellation policy for holding your spot in our schedule.
For hoarding cleanings, our clients typically book them on an hourly service and we reserve the right to increase the hourly price depending on the condition.
The cleaners can not clean biohazardous material.
The safety of you, your property, and our team members are our number one priority.
Our teams are fully insured so you can have a piece of mind when we are at your home.
In the rare event of an accident you are not liable for any injuries or damage to your home.
We have a $200 liability coverage and all of our employees are covered by industrial insurance.
We strive to handle all situations fairly and appropriately so that our customers know they can rest easy when they book our services.
If such a situation occurs then you must contact us within 24 hours of the service. One of our specialists will make sure to resolve the claim as soon as possible.
We are covered via Erie Insurance for general liability
Our general liability insurance will cover damages up to $500 per incident
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